By making a booking, you agree that:-
- you have read these Terms & Conditions and agree to be bound by them;
- you are over 18 years of age
A Booking is confirmed on receipt of a 25% non-refundable deposit for all Bookings with check in dates of more than 10 weeks away. For all Bookings that have a check in date of less than 10 weeks before check in, payment for the Booking will be required in full and the entire Booking will be non-refundable. Please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment.
- Booking and payments
1.1 In order to confirm your chosen Booking, you must pay a non-refundable deposit as required above (and full payment if booking within 10 weeks of the date of your check-in).
1.2 Your Booking is confirmed and a contract between you and us will exist when we receive payment of the deposit and send you a booking confirmation. This booking confirmation will normally be sent out within 24 hours in the case of email and seven working days in the case of post, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email ([email protected]). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately.
1.3 Where a deposit has been paid, full balance payment will be due 10 weeks in advance of your check in date and a reminder will be sent to you two weeks prior to this date, where applicable, by email. If we do not receive payment within two weeks of the balance due date, then with regret, we may cancel your Booking and you will lose your deposit.
- Cancellation and Amendment by You
2.1 Any cancellation or amendment request must be sent to us by email ([email protected]) and will be considered and responded to within one working day of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met.
2.2 We may charge the cancellation or amendment charges shown in these booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure). The correct charges will be notified to you at the time of your cancellation or amendments.
2.3 Owner’s General Cancellation Charges:
2.3.1 Cancellation by you at any time will result in your deposit being forfeited, as all deposits are non-refundable.
2.3.2 All monies paid for a holiday (deposit and balance) are non-refundable within 10 weeks before check in date.
2.3.3 Cancellation of any holiday after it has been paid in full and at a date 10 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you.
2.4 Owner’s General Amendment Charges:
2.4.1 Alterations to your Booking can only be made more than 10 weeks prior to the check in date, after which time alterations will be treated as cancellation. All alterations are subject to availability.
2.4.2 Differences in the total amount payable resulting from alterations will be refunded to you in the case of a decrease in price and paid by you in the case of increases in price.
- Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if we need to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you in relation to any alternative Booking offered by us.
Any queries or concerns should be addressed to us. In the event that you have any complaint about your stay, please notify us as soon as possible so we may investigate and resolve your complaint and so make your stay as enjoyable as possible. It’s important to us to know that you’ve enjoyed your stay or if anything could have been improved.
We recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details and take them with you on holiday. We will hold you responsible for any damage to the property and its effects caused by negligence.
- Maximum Numbers
Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy the property. We reserve the right to refuse admittance or revoke a booking if this condition is not observed and you are unlikely to receive any refund.
- Your Responsibilities
Please note that by making a booking you have a contract with us. As such you are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at the property with due respect to the Owner, the Property and other guests and their property. You are responsible for informing us of any losses or damage to the property as soon as possible. Please note that you will be liable to pay us for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). You must also leave the Roundhouse by the check-out time specified on your booking. If any guest behaves inappropriately or improperly (of which we will be the final judge on their Property), or illegally, we reserve the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Any refund for so doing will be at our entire discretion. In addition, we reserve the right to sue the guest for any loss, damage or injury caused to us, the Property or to other guests and/or their property.
- Governing Law and Jurisdiction
These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Terms & Conditions.
- Validity clause
In the event that a court finds that a condition in these Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Terms & Conditions, which will continue to be valid and have full force and effect.